Refund policy

Return Policy - Lunae Fashions

At Lunae Fashions, we are committed to providing high-quality products and a satisfactory shopping experience. We understand that sometimes a purchase may not meet your expectations. Therefore, we offer the following return and exchange policy for eligible items.

1. General Return Conditions for In-Store Purchases (Regular-Priced Items):

Eligible items, defined as regular-priced merchandise that is unwashed, unworn, in its original condition with all tags attached, and accompanied by the original purchase receipt, may be exchanged or returned for store credit within fourteen (14) days from the original date of purchase. We strive to source products of superior quality; should an item fail to meet reasonable quality standards, kindly notify us, and we will endeavor to rectify the situation.

2. Final Sale Items (Non-Returnable/Non-Exchangeable):

Please be advised that the following categories of merchandise are considered final sale and are not eligible for return, exchange, or store credit:

  • All discounted or sale merchandise

  • Formalwear

  • Bathing suits and bodysuits

  • Hair accessories

  • Items purchased at pop-up markets or special events

  • Gift cards

  • Goods obtained from local vendors or consignment partners

3. Online Returns Policy:

For items purchased through our online store, the following specific conditions apply:

  • Return Period: Eligible online purchases may be mailed back for an exchange or store credit within fourteen (14) days of the delivery date, as indicated by the postmark date.

  • Shipping Costs: Customers are responsible for all shipping costs associated with returns. Original shipping charges are non-refundable.

  • Restocking Fee: Lunae Fashions does not impose a restocking fee for eligible online returns.

  • Store Credit Value: If store credit is issued, the amount will exclusively reflect the purchase price of the returned item(s), excluding any original shipping fees.

  • Item Condition: Items must be returned in their original, unused, unwashed condition, with all original tags intact and the original receipt included. Items that show signs of wear, washing, alteration, or removed tags will not be accepted for return and will be sent back to the customer.

4. Online Exchange Process:

To initiate an online exchange, please contact us via our website. In your email, kindly specify the item(s) you wish to exchange and the new item(s) you would like to receive. Upon receipt and inspection of your original purchase, we will issue a store credit for the value of the returned item(s), which can then be utilized to purchase your desired new item. The new item will be shipped promptly after the exchange process is completed.

5. Contact Information:

For any questions regarding our return policy or to initiate a return/exchange, please contact us in our website.